WordPress Support You Can Trust

Our team of WordPress experts is always here to help!

WordPress Support: Updates, Development & Security

Do you need a Website Support, WordPress security & protection, a regular updates to your site, or an upgrade of any kind? Deon Designs offer a professional website support & maintenance, and website upgrades to both returning and new customers.

WordPress Support

We are offering extraordinary WordPress hands-on support & maintenance for all your website needs. From WordPress development, support, site optimization and security we are here to help with your WordPress project. We’re happy to be your personal WordPress partner.

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Deon Designs WordPress Support & Maintenance Services

WordPress Updates

WordPress Updates

Keeping your software up to date is the most powerful way to secure your site and stay updated with new technology.

Daily Backups

Daily Backups

A daily cloud backup of your entire website, which include database, core, plugins, themes & media files.

Page Speed Optimization

From image optimization and files minification, to advanced caching, we’ll have your site loading fast.

Performance Monitoring

Performance Monitoring

The user experience requires fast load times, so we don’t just make your site fast. We optimize & keep it that way.

WordPress Enterprise Website Security

Enterprise Security

We add complete 33 points enterprise security protection to your site to ensure it is always safe & hacker protected.

24/7 Uptime Monitoring

24/7 Uptime Monitoring

We are monitoring your uptime in real time and ensure your website is always up and running without downtime.

Deep Malware Scanning

Your website is scan daily for malware and if it get infected, we’ll work 24/7 to clean & restore it ASAP.

Incident Management

Incident Management

Be assure that if your site is hacked or defaced we will restore it from your latest backup ASAP.

Reliable Support

Fast & Reliable Support

When you work with us you’ll get fantastic WordPress maintenance and professional hands-on support.

SEO Recommendations

SEO Recommendations

We can provide an indepth analysis of your website and make appropriate SEO recommendations.

Fixes and Development

Sometimes updates break things or you just want changes made to your site where we can step in for you.

Business Consultation

Want to make a major changes to your website or add additional products or services. Contact us and we will help.

WordPress Website Support & Maintenance Plans

Frequently Asked Questions – WordPress Support

What if I require larger work done ?

If you have a specific project or job that is larger in scope we can provide a custom quote for you outlining the number of hours to complete and estimated cost. We are able to provide all design / development work in relation to WordPress.

How does support work?

Whenever you have a question, you can submit a request through our support portal. Our helpful WordPress experts will then respond with answers to your questions. We pride ourselves in responding to requests within an hour during our business hours (Monday-Friday 8am-5pm PST).

What info do I need before I sign up?

When signing up, you will need to have your website’s URL, your WordPress username & password. We also recommend having your FTP or Cpanel URL, username, and password, unless you are hosting with us. If you need help finding this info, please contact us.

How soon can you start working on my website?

Once you sign up and provide your WordPress login credentials, it will take us about 1-2 hours to verify your credentials (during business hours, Monday through Friday, 8am-5pm PST). Once verified, we will send you a payment link. Once you’ve completed payment, you can submit work requests.

What are the details you needed from me?

We only needed the details related to access your website. We do not your personal details.
The details we need are:
Your WordPress Login Credentials
Login credentials of your hosting server (if we do not host on our VPS) and SSH access
Your information is safe with us. For further details please see our privacy policy.

What are the benefits of WordPress Premium Support?

Peace of mind. Knowing that you have a WordPress expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention it’ll save you a ton of time.

Do you work with wordpress.com, Wix or SquireSpace sites?

Because of the limitations of WordPress.com, Wix or SquireSpace sites we’re only able to work with (self-hosted) WordPress.org websites.
Any site hosted on a site-builder platform is very limited to customize and optimize.

Do you support e-commerce sites?

Yes we do. While we support all WordPress e-commerce platforms, we specialize in WooCommerce, which is very likely what you’re using.
We do support Magento eCommerce as well.

Can I change plans?

Certainly. You can move between plans at any time in order to meet your current needs. Just contact us via our support system and let us know which plan you’d like to change to.

How do I request additional support or site customization?

Simply submit a ticket in our support system and a developer will be assigned as soon as possible to support your needs. You will receive an estimate of the cost and time of the requested change.
A few things our existing clients use their hours for:
Code troubleshooting (HTML, CSS, Javascript)
Styling elements with CSS
Content Population & Image Manipulation
Creation of basic graphics (e.g. buttons, banners, etc.)
WordPress Consulting
Optimization of CSS, Javascript and Images
Theme & Plugin Audits
Plugin installation and implementation
If you’re unsure, please contact us.

How do I submit a request for theme and plugin modifications?

You can submit requests directly to our support system.

Do you support multi-site WordPress installs?

Due to the variable nature of multisite installations, WordPress Multsite is not included in our package. If you have  a multisite installation, we can support you through a customized maintenance retainer that suits your needs, performed by our developers.
Do you have a multisite installation? contact today to find out more about what we can do for you.

Simply Amazing

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Jimmy Smith
Happy Customer

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