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WordPress Support 2017-11-05T18:02:43+00:00

WordPress Support: Updates, Development & Security

Do you need a Website Support, WordPress security & protection, a regular updates to your site, or an upgrade of any kind? Deon Designs offer a professional website support & maintenance, and website upgrades to both returning and new customers.

WordPress support

WordPress Support

We are offering extraordinary WordPress hands-on support & maintenance for all your website needs. From WordPress development, support, site optimization and security we are here to help with your WordPress project. We’re happy to be your personal WordPress partner.

View WordPress Support Packages

Deon Designs WordPress Support & Maintenance Services

 

WordPress Updates

WordPress Updates

Keeping your software up to date is the most powerful way to secure your site and stay updated with new technology.

Daily Backups

Daily Backups

A daily cloud backup of your entire website, which include database, core, plugins, themes & media files.

Page Speed Optimization

From image optimization and files minification, to advanced caching, we’ll have your site loading fast.

Performance Monitoring

Performance Monitoring

The user experience requires fast load times, so we don’t just make your site fast. We optimize & keep it that way.

WordPress Enterprise Website Security

Enterprise Security

We add complete 33 points enterprise security protection to your site to ensure it is always safe & hacker protected.

24/7 Uptime Monitoring

24/7 Uptime Monitoring

We are monitoring your uptime in real time and ensure your website is always up and running without downtime.

Deep Malware Scanning

Your website is scan daily for malware and if it get infected, we’ll work 24/7 to clean & restore it ASAP.

Incident Management

Incident Management

Be assure that if your site is hacked or defaced we will restore it from your latest backup ASAP.

Reliable Support

Fast & Reliable Support

When you work with us you’ll get fantastic WordPress maintenance and professional hands-on support.

SEO Recommendations

SEO Recommendations

We can provide an indepth analysis of your website and make appropriate SEO recommendations.

Fixes and Development

Sometimes updates break things or you just want changes made to your site where we can step in for you.

Business Consultation

Want to make a major changes to your website or add additional products or services. Contact us and we will help.

WordPress Website Support & Maintenance Plans

Silver

$971 month
$971 month
  • Weekly Web Site Software Updates
  • Daily Web Site Backups
  • Secure Off-Site Backups
  • Daily Proactive Malware Scanning
  • 33-Point WordPress Lockdown
  • 24/7 Uptime Monitoring
  • 24/7 Security Monitoring
  • Brute Force Protection Network
  • Complete Hack Cleanup if Needed
  • Two Factor Authentication
  • File Change Alerts
  • Performance Optimization
  • WordPress Hosting on our Private Server (VPS)
  • Free Hosting Migration (1 Site)
  • Free SSL Certificate
  • Support & Development: 1 Hour/monthly
  • 60 mim support response time

Gold

$1971 month
$1971 month
  • Weekly Web Site Software Updates
  • Daily Web Site Backups
  • Secure Off-Site Backups
  • Daily Proactive Malware Scanning
  • 33-Point WordPress Lockdown
  • 24/7 Uptime Monitoring
  • 24/7 Security Monitoring
  • Brute Force Protection Network
  • Complete Hack Cleanup if Needed
  • Two Factor Authentication
  • File Change Alerts
  • Performance Optimization
  • WordPress Hosting on our Private Server (VPS)
  • Free Hosting Migration (1 Site)
  • Free SSL Certificate
  • Database Optimization
  • Spam Filtering and Cleansing
  • Support & Development: 2 Hours/monthly
  • 30 mim support response time

Platinum

$2971 month
$2971 month
  • Weekly Web Site Software Updates
  • Daily Web Site Backups
  • Secure Off-Site Backups
  • Daily Proactive Malware Scanning
  • 33-Point WordPress Lockdown
  • 24/7 Uptime Monitoring
  • 24/7 Security Monitoring
  • Brute Force Protection Network
  • Complete Hack Cleanup if Needed
  • Two Factor Authentication
  • File Change Alerts
  • Performance Optimization
  • WordPress Hosting on our Private Server (VPS)
  • Free Hosting Migration (1 Site)
  • Free SSL Certificate
  • Database Optimization
  • Spam Filtering and Cleansing
  • SEO Reporting
  • Technical SEO Audits
  • eCommerce Support
  • Business Consultation
  • Support & Development: 3 Hours/monthly
  • 30 mim support response time

Frequently Asked Questions

Can I signup for just one month? 2017-11-05T16:17:34+00:00

Yes, our plans are billed monthly so you can signup for one month of support and end your plan at any time.

How many sites are included? 2017-11-05T16:16:40+00:00

Each maintenance & support plan is for one website, you can signup multiple times and add as many websites as you like.

What if I require larger work done ? 2017-11-05T16:15:50+00:00

If you have a specific project or job that is larger in scope we can provide a custom quote for you outlining the number of hours to complete and estimated cost. We are able to provide all design / development work in relation to WordPress.

How does support work? 2017-11-05T12:29:08+00:00

Whenever you have a question, you can submit a request through our support portal. Our helpful WordPress experts will then respond with answers to your questions. We pride ourselves in responding to requests within an hour during our business hours (Monday-Friday 8am-5pm PST).

What info do I need before I sign up? 2017-11-05T12:25:52+00:00

When signing up, you will need to have your website’s URL, your WordPress username & password. We also recommend having your FTP or Cpanel URL, username, and password, unless you are hosting with us. If you need help finding this info, please contact us.

How soon can you start working on my website? 2017-11-05T12:23:55+00:00

Once you sign up and provide your WordPress login credentials, it will take us about 1-2 hours to verify your credentials (during business hours, Monday through Friday, 8am-5pm PST). Once verified, we will send you a payment link. Once you’ve completed payment, you can submit work requests.

What are the details you needed from me? 2017-11-05T12:19:07+00:00

We only needed the details related to access your website. We do not your personal details.

The details we need are:

  1. Your WordPress Login Credentials
  2. Login credentials of your hosting server (if we do not host on our VPS) and SSH access

Your information is safe with us. For further details please see our privacy policy.

To whom does the maintenance plan suits? 2017-11-05T12:15:33+00:00

Deon Designs WordPress maintenance plan suits from bloggers to business sites and highly functionality intense news websites. Our team support maintain all types of WordPress websites and we ensure your website performance and security. You take care of your business we take care of your website’s online presence.

What are the benefits of WordPress Premium Support? 2017-11-05T11:59:04+00:00

Peace of mind. Knowing that you have a WordPress expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention it’ll save you a ton of time.

Do you work with wordpress.com, Wix or SquireSpace sites? 2017-11-05T11:28:24+00:00

Because of the limitations of WordPress.com, Wix or SquireSpace sites we’re only able to work with (self-hosted) WordPress.org websites.
Any site hosted on a site-builder platform is very limited to customize and optimize.

Do you support e-commerce sites? 2017-11-05T11:25:55+00:00

Yes we do. While we support all WordPress e-commerce platforms, we specialize in WooCommerce, which is very likely what you’re using.
We do support Magento eCommerce as well.

What forms of payment do you accept? 2017-11-05T12:39:42+00:00

You can pay securely via most major credit cards or use PayPal, Sripe, or eTransfer.

Can you restore my site to a previous version? 2017-11-05T11:00:05+00:00

Yes. We keep up to 3 months of daily backups to which we can restore your site at any point.

Can I change plans? 2017-11-05T10:36:14+00:00

Certainly. You can move between plans at any time in order to meet your current needs. Just contact us via our support system and let us know which plan you’d like to change to.

Can I cancel at anytime? 2017-11-05T10:29:09+00:00

Yes – after your first two months you can cancel within 30-days of your renewal date. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.

How do I request additional support or site customization? 2017-11-05T10:24:16+00:00

Simply submit a ticket in our support system and a developer will be assigned as soon as possible to support your needs. You will receive an estimate of the cost and time of the requested change.

A few things our existing clients use their hours for:

  • Code troubleshooting (HTML, CSS, Javascript)
  • Styling elements with CSS
  • Content Population & Image Manipulation
  • Creation of basic graphics (e.g. buttons, banners, etc.)
  • WordPress Consulting
  • Optimization of CSS, Javascript and Images
  • Theme & Plugin Audits
  • Plugin installation and implementation

If you’re unsure, please contact us.

How do I submit a request for theme and plugin modifications? 2017-11-05T10:19:34+00:00

You can submit requests directly to our support system.

What happens if my site breaks when you update WordPress or my plugins or themes? 2017-11-05T12:31:07+00:00

When we update WordPress and plugins, our team also monitors your site to make sure your site does not crash. If we do find an update breaks the site, we will attempt to fix it first, and send a notification to your account contact email address.  If we are unable to fix it (usually when a plugin is no longer supported in WordPress), we will restore your site before the update and contact you to find the best way to move forward, such as contacting the plugin developer or finding an alternative plugin. If the fix is unknown or not immediate, we will roll the site back to the most recent backup (created before the update). We will spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.

Do you support multi-site WordPress installs? 2017-11-05T10:03:01+00:00

Due to the variable nature of multisite installations, WordPress Multsite is not included in our package. If you have  a multisite installation, we can support you through a customized maintenance retainer that suits your needs, performed by our developers.

Do you have a multisite installation? contact today to find out more about what we can do for you.